Bedford Telephone Fundraisers

The work

Being a Telephone Fundraiser is not just about using the telephone and asking for money. It’s about reaching out and connecting with people to raise awareness, and represent some of the worlds leading charitable organisations including the NSPCC, Oxfam, CRUK and Barnardos. As a Fundraiser, you will be working in one of our vibrant, professional but social Campaign Centres. Pell & Bales is an award winning Telemarketing Agency, who have over the last 15 years, raised over £400 million for charitable causes.

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Commitment

We require a minimum commitment of 3 months and work a minimum of 15 hours each week.

Shifts & hours

The following shifts are available:

Monday to Friday	1.30pm – 9.00pm (7hrs ½ hr lunch) 6.00pm – 9.00pm
Saturday	10am – 2.00pm (4 hrs) 10am – 6.00pm (7.5 hrs ½ hr lunch) 2.30pm – 6.00pm (3.5 hrs)

Hours are booked 2 weeks in advance. Once you have booked and committed to those hours, you can only cancel in exceptional circumstances.

Pay

Grade	Day rate	Day rate incl. holiday pay	Evening / weekend rate	Evening / weekend rate incl. holiday pay
Probation	£5.52	£6.08	£7.52	£8.28
Level 1	£5.80	£6.39	£7.80	£8.59
Level 2	£6.80	£7.49	£8.80	£9.69
Level 3	£7.25	£7.99	£9.25	£10.19

Recruitment Process

The first stage of our interview process is a telephone interview. If you successful, we will invite you to on of our comprehensive Assessment Centres. This will involve some role-playing and various relevant Competency exercises. To all of our Assessment Centres you must bring the following:

• C.V and completed Application Form ( click here for Application Form )
• proof of ID (with photo) – e.g. passport, driver’s licence
• an official document showing your National Insurance number.

Training

As the final stage of our selection process, comprehensive training is provided for all successful candidates.

We have 1 Induction that is run weekly

Friday 1.30-5pm
Sat 10-5.30pm

Training payment

Training is paid at a flat rate of £5.52 per hour.

If you are not successful at training, you will still be paid, provided you have attended all days and have been on time throughout. Payment for training will take place when a minimum of 4 weeks’ employment (with at least 24 hours’ work) has been completed, in the nearest month-end payroll following completion of the 4th week.

Briefings

Once you have completed training we will invite you to a client and campaign briefing, after which you will be ready to start fundraising on the telephone. Briefings may take place during weekday afternoons; you may find your choice of briefing is limited if you are never available at those times.

Where we are

The location for training and face to face interviews will be held at our Bedford office, at Saturn Facilities, Bedford Heights, which is at the junction of Brickhill Drive & Manton Lane. There is a car park next to the Travel Lodge, which charges a flat rate of £2 per day. If you want free parking, park in the surrounding streets adjacent to Saturn Facilities. The main entrance to Bedford Heights is up a flight of steps in the corner, towards the rear of the small car park on Brickhill Drive. There’s a Saturn Facilities Reception sign pointing to the entrance. Please report to the Reception, tell them your name, and that you’re here for an interview with Pell & Bales. They will ring us and we will then come and collect you.

Dress code

Our dress code is smart casual. Jeans and trainers in the evenings or at weekends only, please.

Application

If interested call 01234 760800 or e-mail bschofield@pellandbales.co.uk

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